Effective Date: 8/1/2023

At SnapSmile, we are dedicated to providing our valued customers with top-quality dental products, including our clip-in products. We understand that customers may have unique expectations and experiences when using our products. To ensure transparency and a positive shopping experience, we have established this Image Discrepancy Policy to address situations where the received product may not precisely match the images or expectations set by our promotional materials or advertisements, particularly regarding clip-in products.

1. Image Discrepancy

We strive to present accurate and representative images of our products on our website, marketing materials, and advertisements. However, please note that there may be slight variations in the appearance of the products when they are physically received. These variations can arise due to factors such as lighting, monitor settings, individual user experiences, and natural product variations. We appreciate your understanding that such differences in appearance do not constitute a defect or misrepresentation.

2. Fit of Clip-Ins

Our clip-in dental products are designed to provide a customizable solution for a wide range of customers. Each package includes molds intended to assist in achieving a proper fit for your teeth. However, we want to be forthright about the nature of these products:

a. Custom Fit: While we provide molds to facilitate fitting, the precise fit of the clip-ins may vary from person to person due to differences in tooth alignment, size, and shape.

b. No Refunds for Broken Seals: We take great care in packaging our products to preserve their quality and hygiene. If the seal of the package has been broken, we are unable to offer a refund. This policy is in place to ensure the health and safety of all our customers.

c. Specific Tooth Fit: Our clip-in products are designed for a general fit and may not perfectly match the specific teeth of every customer. We cannot guarantee that the clip-ins will fit 100% of users' teeth, as individual dental characteristics can vary significantly.

3. Returns and Exchanges

We understand that customer satisfaction is paramount, and we are committed to assisting you with any issues you may encounter with our products. If you suspect there is a manufacturing defect or quality concern with your SnapSmile product, please reach out to our Customer Support team within 30 days of receiving your order. We will review your case on an individual basis and provide guidance on the appropriate steps for resolution, which may involve a return or exchange if applicable.

4. Contacting Customer Support

If you have any concerns, questions, or issues related to your SnapSmile products, please don't hesitate to contact our dedicated Customer Support team. You can reach us through our website or via email at support@shopsnapsmile.com

Thank you for choosing SnapSmile for your dental care needs. We are committed to delivering exceptional products and customer service, and we sincerely appreciate your trust in us.

Note: This Image Discrepancy Policy is subject to change at any time without prior notice. Please refer to the most recent version on our website for the most up-to-date information.